At LuxedesignsAU, we strive to deliver luxury products of the highest quality, meticulously crafted and designed to perfection. Your satisfaction is of utmost importance to us, and we ensure that each piece of jewellery passes through stringent quality checks before it is delivered to you.

1. Non-Returnable Items:

Please note that due to the unique nature of our pieces and for hygiene purposes, items purchased through LuxedesignsAU cannot be returned or exchanged.

2. Defective Items:

While we take great care to ensure the impeccable quality of our jewellery, in the unlikely event that you receive a defective item, we are here to help. Please contact us immediately at [email protected] with details and video and image of the defect.

Our team will assess the reported issue and guide you through the next steps. The resolution could be in the form of repair, replacement, or a refund, subject to our review of the specific case.

We recommend customers to inspect the package for any damage or tampering before receiving or signing for the delivery.

Thank you for your understanding and trust in LuxedesignsAU. We are committed to ensuring a delightful shopping experience for you.

For any further queries, feel free to reach us at [email protected]. Your satisfaction is our priority.

Please note, this returns policy is subject to change, and all changes will be reflected on this page.